Shipping policy

Shipping Policy

Thanks for shopping with Charmp. Here's what to expect after you place your order.

Free Shipping

Shipping is free on all orders. No minimum, no surcharges, and no fees added at checkout.

Order Processing

Orders are processed within 1 to 2 business days. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Delivery Times

We ship from within the United States. Most orders arrive within 3 to 5 business days after processing, so expect roughly 4 to 7 business days from the time you order.

Delivery times may vary during peak periods or due to factors outside our control, including carrier delays and weather.

Where We Ship

We currently ship within the United States. If you're outside the US and would like to order, email hello@charmptech.com and we'll let you know whether we can deliver to you.

Tracking Your Order

You'll receive a tracking number by email once your order ships. Tracking can take up to 24 hours to show movement after it's issued.

If you haven't received tracking within 3 business days of your order confirmation, contact us at hello@charmptech.com and we'll look into it.

Incorrect Addresses

Please double-check your shipping address at checkout, since we can't change it once an order has shipped.

If you spot a mistake, contact us right away and we'll correct it if the order hasn't left our facility. If a package is returned to us because of an incorrect or incomplete address, we'll reship it once at no charge. Additional reshipments may incur a shipping fee.

Delayed Packages

If tracking hasn't updated in 5 business days, or your order hasn't arrived within 10 business days of shipping, contact us and we'll open an investigation with the carrier.

Lost or Damaged Packages

If your order arrives damaged, or tracking shows it delivered but you haven't received it, contact us at hello@charmptech.com within 30 days of the expected delivery date. Include your order number and photos if the package is damaged. We'll arrange a replacement or a full refund at no cost to you.

Returns

Return shipping is on us. See our Refund & Return Policy for full details on our 90-day money-back guarantee and standard returns.

Questions

Email hello@charmptech.com and we'll help.