Refund policy

Refund & Return Policy

We want you to be happy with your purchase. If you're not, we're here to help.

90-Day Money-Back Guarantee

If the Charmp Anti-Nausea Wristband isn't working for you, we'll refund your order in full within 90 days of delivery.

Before requesting a refund, please contact us so we can help with placement and intensity settings. The band works by stimulating the P6 point on the inner wrist, and small adjustments resolve most issues. We also ask that you have worn the band for at least 14 days.

If it still isn't working after that, email us and we'll process your refund. Single-unit orders do not need to be sent back. Multipack orders require the return of any unopened units, and we'll provide a prepaid shipping label.

This guarantee is limited to one claim per customer and per household, and applies to the original purchaser on orders placed directly through charmptech.com.

Standard Returns

If you simply change your mind, you can return any unopened item in its original packaging within 90 days of delivery for a full refund. Contact us and we'll send a prepaid return label at no cost to you.

How to Start a Return or Guarantee Claim

Email hello@charmptech.com with your order number and a short note about the issue. We'll reply with next steps, usually within one business day.

Refunds

Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear on your statement.

For guarantee claims on single-unit orders, we process the refund as soon as the claim is approved. For standard returns and multipack claims, we process the refund once we receive the returned items.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 30 days of delivery with your order number and photos. We'll arrange a replacement or a full refund, including all shipping costs. Damaged and defective items are not counted against your guarantee claim.

Order Cancellations

Contact us as soon as possible if you need to cancel. We can usually stop an order before it ships. Once an order has shipped, it falls under the returns process above.

Incorrect or Undeliverable Addresses

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect address, we'll reship it once at no charge. Additional reshipments may incur a shipping fee.

Fair Use

We reserve the right to decline refunds or guarantee claims where there is evidence of abuse, including repeated claims, resale, or purchases made with the intent of claiming a refund. Items purchased from third-party sellers or unauthorized resellers are not covered by this policy.

Your Statutory Rights

This policy is offered in addition to your rights under applicable consumer protection law and does not limit them.

Questions

Email hello@charmptech.com and we'll help.